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WoWTransformation
The Problem Phase
mapped the end-to-end operational
processes in all its dimension on the WoW wall. Varied groups
comprising employees across hierarchies brainstormed
and threw in ideas, problems, bottlenecks, concerns and
impediments to the larger corporate goal. The process of
problem identification with all its complexities was mapped on
the AS-IT-IS wall. This exercise was replicated across locations.
The Solution’s Phase
The problem once identified, the next step is to move to the
solution designing phase. This is the game-changing phase
when teams sound out their ideas on the TO-BE WoWWall.
Across TCE’s locations, teams brainstorm to arrive at a new
Way of Working. Adopting principles of design thinking, the
exercise is expected to create a workable format which will
be implemented. Based on the initial run, feedback will be
collected and new groups of teams will ideate and iterate
to arrive at a more improvised solution. Thus the process is a
continuous one with testing and iterations that will ultimately
enhance user experience.
Branded as ‘Way of Working (WoW)’, cross sections of employees met and
deliberated, bringing to the table all the possibilities. From this emerged
the key focus areas. Employees and the leadership came together to ‘Post-
it’ ideas and issues on a large WoW wall.
WoW &Where it will lead to
The WoW transformation path is being worked upon for TCE to
re-invent itself given the changing dynamics in the engineering
services industry. This iterative exercise aligns disparate teams
that are multi-disciplinary in nature to work towards defined
goals. The Way of Working will also set in motion innovative
new process that addresses the key issues for customers and
the optimal way for TCE to stay competitive.
With TCE’s goal to establish itself as a top-notch international
engineering consultant. This transformation is especially
relevant to TCE and it’s talented engineers because in these
times, the role on engineer has changed; the customer’s
requirements of services from an engineer has changed;
automation and artificial intelligence are slowly creeping
into everyday life. The engineer of tomorrow is one who
changes and puts his skills to new uses with new processes
in the changing order. TCE, is focussed on creating a better
tomorrow for its customers and the task on hand is to create a
better TCE today!
WoW sets the context for:
Mindset shift from
local to global, so that
the right attributes are
defined and adopted.
Inventing process
to adjust to different
cultural contexts in
the geographies of its
presence
Define problems
artfully and experiment
the way to solutions
Changing needs
of customers and
new engineering
skills required
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